Return & Exchanges

Return eligibility.

For a smooth return process, your item must meet all of these requirements. Unfortunately, we cannot accept returns or exchanges if:. Pro Tip: Double-check that your item meets our return conditions before sending it back. We cannot process returns f

Start a return.

Find my order number.

Your order number starts with #LU-. Locate it through:

Non-refundable items.

Gift cardsFree promotional itemsFinal sale/flash sale items (except if damaged/defective/wrong items shipped)

Damaged or defective item.

Log in to My Account.Request a return within 7 days of delivery.Select "Damaged or Defective" → Ignore the $5.99 fee (free return upon verification).Submit verification photos via email:Shipping labelProduct barcode on exterior packagingClear images

Received a wrong item.

Act within 7 days of delivery:. Submit verification photos via email:

Do you offer exchange service?

Currently, we do not offer direct exchanges. To ensure you receive your preferred items as quickly as possible, we recommend initiating a return through My Account and placing a new order for your desired style on our website. This streamlined proces

Return to physical locations.

Returns are not accepted at our warehouse, office, or retail locations. Please view "My Account" to initiate a return. Please note, the return address may differ from the original shipping address. The correct return address will be provided once you

Return shipping costs.

We are currently unable to offer free returns, return shipping fee as below:

Updating a return request.

Email us at [email protected] with your request. Our team will process adjustments and email confirmation with next steps.

After sending your return.

When using our prepaid label, no action is needed. If you used your own shipping label, email the tracking number to [email protected] to prevent refund delays. Contact us if credits don't appear within these time frames.