Return & Exchanges

Return eligibility.

Start a return.

Find my order number.

Non-refundable items.

Damaged or defective item.

Received a wrong item.

Do you offer exchange service?

Currently, we do not offer direct exchanges. To ensure you receive your preferred items as quickly as possible, we recommend initiating a return throu

Return to physical locations.

Returns are not accepted at our warehouse, office, or retail locations. Please view "

Return shipping costs.

Updating a return request.

Email us at [email protected] with your request. Our team will process adjustments and email confirmation with next steps.

After sending your return.

When using our prepaid label, no action is needed. If you used your own shipping label, email the tracking number to [email protected] to prevent refund delays. Contact us if credits don't appear within these time frames.