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When using our prepaid label, no action is needed. If you used your own shipping label, email the tracking number to&#xA0;<a href="mailto:service@luciphiapet.com">service@luciphiapet.com</a>&#xA0;to prevent refund delays. Contact us if credits don&apos;t appear within these time frames.

When using our prepaid label, no action is needed. If you used your own shipping label, email the tracking number to service@luciphiapet.com to prevent refund delays. Contact us if credits don't appear within these time frames.

After sending your return.

Return & Exchanges

Items out of stock?

OEKO-TEX® STANDARD 100 certified.

Product

Trouble placing order?

Order cancellation & changes.

Missing order confirmation.

Using coupons & gift cards.

Promo code not applied?

Order

Shipping rates & times.

Order tracking.

International shipping.

Package returned to sender.

"Delivered" but not received.

Package lost.

Order delayed.

Change address in transit?

Delivered to a wrong address.

Missing item from order.

Shipping & Delivery

Return eligibility.

Start a return.

Find my order number.

Non-refundable items.

Damaged or defective item.

Received a wrong item.

Do you offer exchange service?

Return to physical locations.

Return shipping costs.

Updating a return request.

How will I receive my refund?

Refund timeframe.

Can I get a full refund?

Delayed or missing refund.

Refund

After sending your return.Updated 6 days ago