Return eligibility.Updated 6 days ago

For a smooth return process, your item must meet all of these requirements. Unfortunately, we cannot accept returns or exchanges if:

• Not Purchased Directly: The item was not bought on luciphiapet.com.
• Outside Timeframe: The return wasn't initiated within 30 days of purchase or shipped back within 15 days of approval.
• On Non-Returnable List: The item type is excluded (e.g., gift cards, gifted items, items marked as final sale, flash sale items).
• Not in Original Condition: The item shows any signs of use or washing, especially: scratches, tears, holes, discoloration, stains (makeup, food, etc.), odors (smoke, perfume, pets), or pet hair.
• Important Packaging Note: Items must be returned in their original packaging with all tags securely attached.

Pro Tip: Double-check that your item meets our return conditions before sending it back. We cannot process returns for items received in an unsellable state. You will be responsible for all shipping costs incurred due to improper returns.